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1、地面服务常用英语一、通用部分日常礼貌用语1、 早上好/下午好/晚上好Good morning /afternoon/evening.2、 再见Goodbye./See you./So long.3、 乐意为您效劳。/不客气My pleasure./ You are welcome./ Not at all.4、 我明白了。I see. /I got it. / I understand.5、 我不明白。I dont understand/I cant follow you.6、 您可以再说一遍吗？Pardon? /I beg your pardon/Can you say it again?7
2、、 没问题No problem. /All right.8、 这边请。This way ,please.9、 请您先走/请跟我来After you. /Please follow me.10、 这是您的吗？Is this yours?11、 给您。Here you are.12、 祝您旅途愉快。I hope you have a good/nice trip. 13、 您好，我可以为您做什么？Hello, what can I do for you? /May I help you?14、 对不起，我的英文不太好，请您讲慢点好吗？Im sorry. My English is poor. Co
3、uld you please speak more slowly?15、 对不起，我听不懂您的问题，请稍等，我请其他员工为您服务。Sorry, I cant understand/follow you. Wait a moment please, I will ask others to help you.16、 请您稍等一下好吗？Would you please wait for a moment?17、 对不起，让您久等了。Sorry for keeping you waiting so long.18、 请跟这位小姐走。如果您还有其他问题，请向工作人员反映。Please follow t
4、he young lady. If you have other questions, please contact our staff.19、 我们将尽力为您解决。We will try our best to solve the problem for you.20、 对不起，您乘坐的航班因天气原因/机械原因/能见度低/大暴雨延误了。I am sorry to tell you that your flight has been delayed due to bad weather condition/mechanical trouble/poor visibility /torrenti
5、al rain.21、 对不起，您乘坐的航班因机械原因取消了。Were terribly sorry. Your flight has been cancelled due to mechanical trouble.22、 我们还在等最新的天气情况。We are waiting for the latest weather report.23、 这个航班由于天气原因延误到12：30分。The flight has been delayed to 12:30 due to bad weather.24、 飞机什么原因延误Whats the cause of the delay? 25、 由于航
6、空管制的原因您的航班还没有确切的时间，请您先稍等一会儿，如果有了进一步的消息我会马上通知您。We dont have an exact time for departure at present due to air traffic control. Please wait for a moment. If we have any further information, we will inform you immediately/we will let you know.26、 对不起，由于天气原因而造成了航班延误，一旦天气好转，飞机马上起飞。Sorry. The flight has b
7、een delayed due to bad weather. It will take off as soon as the weather changes.27、 班机延误多长时间？ How long will the flight be delayed for?28、 对不起，我们现在还没有确切的时间Sorry, we dont know the exact time at present.29、 这班机会延误吗？Will the flight be delayed? 30、 请保管好您的行李标签。 Plese keep your baggage tags.31、 您持的是哪家航空公司的
8、票？What airline are you on?32、 感谢您乘坐海南航空的班机。再见！Thank you for flying on Hainan Airlines flights. Good-bye!二、值机部分33、 请出示您的机票和护照。May I see your ticket and passport, please?34、 乘坐的航班在哪个柜台办理乘机手续？Which is the check-in counter for this flight?35、 您乘坐的航班在值机18号柜台办理乘机手续。You should check in at Counter No.18.36、
9、 您在15号值机柜台可以办理海航当日任意航班。You can check in any flight of HNA on the same day at Counter 15.37、 小姐，乘机手续在航班起飞前半小时已停止办理了。Miss, the check-in has been finished half an hour before departure.38、 我们无法为您办理乘机手续。We cant check in for you.39、 对不起，您已错过本次航班乘机手续的办理时间。Sorry, you have missed the time for check-in.40、 这
10、是您的登机牌、行李签和超重费收据。This is your boarding pass, baggage label and the receipt for excess baggage.41、 没有三位一起的座位了。我尽量为您安排相邻的座位。Im afraid we are unable to offer your party seats together at present. I would like to arrange the seats for you all as close as possible.42、 我已为您留好登机牌，请您交逾重费后凭收据换取。I have reserv
11、ed the boarding pass for you. You may get it with the receipt of excess baggage. 43、 本次航班由波音737执行。This flight is served by Boeing-737.44、 本次航班由76座的支线飞机执行。This flight is taken by a 76-seat feeder-line aircraft. 45、 不用担心，您有足够的时间中转航班。Dont worry. Youll have enough time to make your connection.46、 你明天还有一
12、个中转航班，需要我们帮您安排住宿吗？You will make a connecting flight. Do you need us to arrange accommodation for you?47、 您今晚必须要再取出行李，明天再重新托运。You have to retake your bag tonight. Then check in it again tomorrow.48、 您的包里有易碎品吗？Is there any fragile item/article in your bag?49、 您必须通过安检，才能登机。You have to pass the security
13、 check，then go to board.50、 您这件行李过大，必须托运。This bag is too big. I am afraid you have to check it.51、 请确认您的证件和登机牌Please check your passport and boarding pass. 52、 请您赶快过安检，现在已经登机了。Please hurry up to pass security check, its boarding now. 53、 如果你有任何问题，请拨打这个电话。If you have any problem, please call this num
14、ber.54、 请问您有行李要托运吗？Do you have baggage to check in?55、 这件行李可以随身携带吗？Is this baggage a free carry-on item?56、 体积超过204055厘米，重量超过5公斤的行李都需要办理托运手续，不能随身携带。Any baggage with its bulk exceeding 20 X 40 X 50 CM or its weight exceeding 5 kgs cant be taken as carry-on items, need to be check in .57、 请将行李中的贵重物品和易
15、碎物品取出。Please take out the valuables and fragile items.58、 您行李内有些什么物品？May I know whats inside the bag?59、 这件行李内有玻璃制品。There are some glass items in the bag. 60、 我有一个手提电脑在箱内。I have a portable computer in the case.61、 酒类必须托运。Alcoholic drinks must be checked in.62、 这个箱子不能作为行李托运。This suitcase can not be checked in.63、 这件行李只能办理货运。This baggage can only be shipped as cargo.64、 请到海航货运中心办理货运手续。Please go to the HNAs Cargo center for shipment.65、 请问您的行李需要保险吗？行李保险每件10元。Do you need to buy insurance for your b
